Refund policy
Changed your mind? Ask within 7 days of your purchase and we refund the full price.
- Effective
- [Effective date]
- Last updated
- 29 Sep 2026
- Reading time
- 3 min
The 7-day satisfaction refund
If Aptaneo is not right for you, ask for a refund within 7 days of your purchase. We refund the full price. You do not need to give a reason, and it does not matter how much you used the pass.
The 7 days start at the exact time of your payment. For example, a pass bought on 12 Sep at 14:06 can be refunded until 19 Sep at 14:06.
How to ask for a refund
- 01Open Access and billingGo to Settings, then Access and billing. You see your pass and the last day you can ask for a refund.
- 02Choose "Request refund"A reason is optional. It does not change the answer.
- 03ConfirmYour pass ends at once. We email you a confirmation.
- 04Wait for your bankStripe sends the money back to the card you used. Your bank shows it in 5 to 10 business days.
You can also write to support@aptaneo.com from the email address on your account. Include your receipt number, for example AP-2026-0912-4471. We reply within [n] business days. See Help and contact.
Your access, your data and the money
- Your pass ends at once. Scored practice, full assessments and your weekly plan lock when we confirm the refund.
- Your free account stays. You can still sign in and read your past reports.
- Your history stays. Your essays, results and reports are kept as described in the Privacy policy. To delete them, delete your account.
- You can buy again later. A new pass starts a new 7-day refund period.
Timing. We send the refund on the same day. Most banks show it within 5 to 10 business days. Your bank may show a small difference because of the exchange rate from US dollars.
Examples
| Situation | Asked on | Result |
|---|---|---|
| Rafael bought a 1-month pass on 27 Sep 2026 | 29 Sep 2026, day 2 of 7 | Full refund. The pass ends on 29 Sep. His diagnostic result stays. |
| A learner bought a 6-month pass and used it a lot, for example 3 scored essays in 6 days | Day 6 of 7 | Full refund. How much you used the pass does not matter. |
| Ana bought a 3-month pass on 12 Sep 2026, 14:06 | 29 Sep 2026, after 19 Sep | No refund. The 7 days ended on 19 Sep. Her pass continues until 12 Dec 2026. |
Exceptions
To confirm The items below will be checked in legal review.
- Chargebacks. If you ask your bank to reverse a payment, we pause your account while the bank decides. Please ask us first. A refund is usually faster.
- Abuse. If one person buys and refunds passes again and again, we may refuse further refunds for that person.
- Your legal rights. Consumer law in your country may give you more rights. This policy does not reduce them.