How can we help?
Help topics
- 2 articlesDiagnosticQuick and full formats, saving your result.
- 3 articlesScoring and resultsRanges, Preliminary labels and CLB levels.
- 2 articlesPasses and refundsPayment, receipts and the 7-day refund.
- 2 articlesMicrophone and audioPermissions, mic check and failed uploads.
- 2 articlesAccount and privacySign-in, your data and deleting your account.
Common questions
7 questionsAllow microphone access in your browser, then run the mic check again. If another app is using the microphone, close that app first. Chrome, Edge and Safari work best.
Fix microphone problemsOne assessment is a small sample of your English. The range shows the bands your evidence supports. It gets narrower when you add more assessments.
Why your result is a rangeYes. Ask within 7 days of payment. There are no conditions. The refund ends your paid access, but your free account and your history stay.
Read the refund policyNo. Each pass is one payment for a fixed period. We do not store your card for later charges.
Compare passesNo. Aptaneo keeps a copy in your browser until the upload finishes. Open the assessment again and select Retry upload.
Speaking uploadsYes. Go to Settings, then Target. Your gaps and your study plan update right away.
Change your targetOnly you. We keep recordings for 90 days by default. We use your work for research only if you give separate permission.
Your data and privacy