Privacy policy

Who we are

Aptaneo is an online service that helps adults prepare for the IELTS General Training test. [Company legal name] runs Aptaneo. In this policy, "we" and "us" mean that company.

We decide how and why your personal data is used. In some laws, this makes us the "controller" of your data.

What we collect

We collect only what we need to assess your English and plan your practice.

Account details

Your name, email address and password. We store the password in a scrambled form (a hash), so we cannot read it.

Your target and plan

The CLB level you want, your weekly study time and your test date, if you have one.

Your essays

The letters and essays you write in writing tasks, and the feedback we create for them.

Your recordings

The audio from speaking tasks and mic checks.

Transcripts

A text version of each recording. We create it so that we can score your speaking.

Uploaded score reports

If you upload an official IELTS test report, we read the four band scores from it.

Answers and results

Your answers in listening and reading, your scores and your practice history. You can delete a finished reading or listening attempt from its report: your answers and score are erased, and we keep a record that you used that test form. Backups are not erased immediately.

Payment records

The pass you bought, the date, the amount and the last four digits of your card. You pay on a secure Stripe page. We never see or store your full card number.

Usage events

Which pages you open and which buttons you use, for example "started a reading section". These events never contain the text of your essays or the audio of your recordings.

Device and log data

Your IP address, browser type and error logs. We use these to keep the service safe and working.

Cookies

Small files in your browser. Necessary cookies keep you signed in. Analytics and marketing cookies are off until you turn them on. Use Cookie preferences in the footer of any public page to change your choice.

Why we use it

We use your data for four reasons. We do not sell your data. We do not use it for advertising profiles.

Legal reasons follow the laws that apply to you. The exact terms will be confirmed during legal review.

AI scoring and transcription

An AI service scores your writing and speaking against the four public IELTS criteria. It also turns your recordings into text. We send it your essay, or your recording, and the task prompt. We do not send your name or email address.

The AI provider is OpenAI [to confirm]. It processes your content only to return a score and feedback to us.

• No training on your content. The provider does not use your essays or recordings to train its models. To confirm with provider terms
• No research use without a separate yes. We use your content to improve our own scoring only if you turn on this option in Privacy settings. This choice is separate from these terms. Saying no does not change your access, your results or your price.
• A person can check. If you think a score is wrong, write to support. A member of our team will look at it.

AI scores are practice estimates. They are not official IELTS results.

How long we keep it

We keep each type of data only as long as it is useful to you or as long as the law requires. After that, we delete it.

Who we share it with

We use other companies to run parts of Aptaneo. They may use your data only to do this work for us. A written contract with each company says this.

To confirm This list is not final. Each company and its contract will be checked in legal review.

We may also share data if a law or a court requires it, or if another company buys Aptaneo. In that case, this policy still protects your data, and we will tell you first.

International transfers

Our service providers store and process data in [countries to confirm]. This may be outside the country where you live, for example outside Brazil or Canada.

When we move data between countries, we use legal protections, such as standard contract clauses, so that your data keeps the same level of protection. To confirm

Your rights

You control your data. You can do most of these things yourself in Settings, Privacy. For the rest, write to privacy@aptaneo.com. We reply within [n] days.

Which rights you have depends on where you live. The laws that may apply include the LGPD in Brazil, the GDPR in the European Union and PIPEDA in Canada. [applicable laws to confirm]

Children

Aptaneo is for adults. You must be 18 or older to create an account. We do not knowingly collect data from anyone under 18. If we learn that a child has an account, we delete the account and its data.

Security

We encrypt data when it travels over the internet and when it is stored. Only a small number of our staff can access learner data, and only when they need it for their work, for example to answer your support request. We record each access.

No online service is completely safe. If a security problem affects your data, we will tell you and the authorities as the law requires.

Changes to this policy

When we change this policy, we update the date at the top of this page. If a change is important, we email you at least [n] days before it starts. We never use your data in a new way without asking you first when the law requires your consent.

Contact us

For questions about privacy, or to use your rights, write to privacy@aptaneo.com. You can also write to [Company legal name], [Registered address].

For help with your account or a payment, visit Help and contact.